Privacy Policy

Your privacy is important to us. This privacy policy explains how Dr Bikram Narang ("we", "us", "our") collects, uses, and protects your personal information when you use our website and services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following data about you:

  • Identity Data: First name, last name, date of birth.
  • Contact Data: Email address, telephone numbers, and billing address.
  • Health Data: Information regarding your dental and medical history, treatment plans, and smile goals, which you provide during consultations or via our online forms.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

2. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

  • To register you as a new patient.
  • To provide dental treatments, advice, and manage your healthcare.
  • To process your payments and manage your account.
  • To contact you regarding your appointments, enquiries, or treatment guidance.
  • To send you marketing communications (if you have explicitly opted in).

3. Data Security and Protection

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

4. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law we have to keep basic information about our patients (including Contact, Identity, Financial and Transaction Data) for a minimum period as dictated by healthcare regulations after they cease being patients.

5. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

6. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: hello@drbikramdentist.com